2012 April 05

Thank You Thursday #7

I just returned from a workshop in Madison, Wisconsin, and I had some great travel karma going on, for sure. One experience was particularly wonderful, and that is the subject of today’s Thank You Thursday.

As I mentioned last week, this project was meant to be for Lent only, and this is the last Thursday in Lent. I’ve enjoyed it so much, though, that I’m going to move forward for a while longer. I’m not ready to make a yearlong commitment yet, but I don’t want to give it up right now.

Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980

Dear Delta Customer Care:

In these days of elaborate security, overbooked flights and excessive flight delays, I generally find little to get excited about when it comes to air travel. Yesterday, however, a fabulous Delta employee changed that for me, and I wanted to be sure that you knew about my great experience.

After an intensive two-day workshop at the University of Wisconsin – Madison, I was exhausted and ready to return home to Columbia, South Carolina. I was slow to board, and when I did, was a little unorganized. As I searched for my boarding pass, I apologized to the attendant and explained that I was just exhausted. He asked about my seat assignment, adding that the only way he could sleep on a plane was to have a window seat.  I explained that I usually request window, but that the person who made the arrangements had given me aisle seats.  He smiled as he took my boarding pass, and before I knew it, he had not only reassigned me to a window seat, but a window seat in a totally unoccupied row. That small, uninitiated act of kindness brought a smile to my face and much needed rest to my weary bones.

I was unable to get the attendant’s full name at a glance, but his first name was Rodney, and his last name was a long one that began with a D. On Sunday, April 4, he was working Gate 09 at Dane County Regional Airport (MSN) facilitating boarding for flight DL5367, which departed at 4:49 PM. I hope that you will be able to identify him by this information and pass along my thanks for the kindness he showed a very weary traveler.

Thank you for getting me home safely and especially on the first leg of the trip, very comfortably.

Sincerely,

Mary Pat Baldauf